Programs for Higher Retail Success

Upcoming Webinars/Online Training Sessions

No scheduling issues. Ever.

Guaranteed…because we send you the recordings.

You and your teams are busy, busy, busy, right?

We totally understand. So, if you desire to get some great information huge insights, great tips and serious advice from experts but you simply don’t have the time to invest days, or even several hours, in training and learning then we’ve got the answer for you.

Our Online Training Sessions, also known as Webinars are jam packed with important information, tips and advice on myriad retail topics and they are always scheduled for only one or two hours… tops!

They’re informative and affordable. They’re easy to log into and they’re over-the-top convenient. Here’s the most important part for those of you who are time starved and feeling bombarded by information everywhere you look…

You never miss a session because…we send you the recording! You choose when and where to ‘attend’.

It doesn’t get more convenient than that.

3 simple steps.

  • Register.
  • Choose to Attend or Choose Not to Attend.
  • Receive the Complimentary Recording.

Simple log in details are sent 24 hours prior to the session.

Here’s the line-up for the week of September 4th…

 #1. Get 25% More from Store Visits

Just $97

Store visits represent an amazing opportunity…in fact, the very best opportunity…to increase performance and effectiveness, motivate store teams, impart wisdom and remove obstacles to doing business. If you and/or your Regional and District Managers are not getting the maximum value from store visits, then you are just visiting…which is really nice but it is not moving the business forward and doesn’t give you much of an ROI.

Learn how to get at least 25% more from every store visit.

September 7th

from 1:00 – 2:00 p.m. Eastern

(6:00-7:00 p.m. London, UK)

Register here for Store Visit Webinar.

Get the complimentary recording.

 #2. Retail Math Online Training

 

Just $197 

Retail Math is considered an integral part of a Retail Manager’s skill set and can be found on many pre-employment screening tests.

September 7th

from 1:00-3:00 p.m. Eastern

(6:00-8:00 p.m. London, UK)

Register here for Retail Math Webinar.

Get the complimentary recording.

#3. Retail Category Management

Just $197

Learn how to increase profits by effectively managing categories based on your customer and market.

Category Management Highlights:

Better In-Stock Rates: 2 – 8%

Lower Inventory Levels: 10 – 40%

Higher Sales: 5 – 20%

Lower Logistics Costs: 3 – 4%

Retail Category Management Online Training is useful for all buying staff, including category managers, buyers and visual merchandising teams as well as for Suppliers of Retail.

September 8th

from 1:00-3:00 p.m. Eastern

(6:00-8:00 p.m. London, UK)

Register here for Retail Category Management Webinar.

Get the complimentary recording.

 #4. 7 Top Tips to Maximize Your Retail Profits

Just $97

7 Top Tips normally only divulged in our 3 day training program: The Retail Operations Management Workshop

September 9th

1:00 – 2:00 p.m. Eastern

(6:00 – 7:00 p.m. London, UK)

Register here for 7 Top Tips Webinar.

Get the complimentary recording.

 

Did you know that Exclusive Platinum Membership in the Retail Business Academy means you get All the Actionable Retail Information You Need – Wherever and Whenever You Need It?

Did you know that every one of our webinars is posted to the Retail Business Academy within a few days after the live session?

That means that you can always access them with your Exclusive Platinum Membership.

What is Your Management Style?

Have you taken our management style quiz yet? Hundreds of our members have.

Here’s the link: http://www.dmsretail.com//Managementstylequiz.htm

EBiz Customer Satisfaction Data

ACSI just published their customer ratings for select e-businesses:

EbizInfo

Survey Results

In a recent survey, we asked” What is your top concern right now?”

Here are the answers we received (in no particular order):

  1. Recruiting great salespeople
  2. Staff turnover
  3. Sales forecasting
  4. Merchandise planning
  5. Insufficient staff hours
  6. Pay for performance design

Please comment if you want to add yours or make your point about the issues above.

How Much Do Big Box Store Managers Make?

New study shows retail store managers can make a pretty decent income.

Read the story here, with some actual salaries posted.

Store Performance Solution

With all the buzz around omni channel retailing, social marketing and new technologies that are either evolving or being implemented, one success factor remains the same and it always will.

That is the human factor that makes the essence of successful retailing.

Retail Success Accelerator addresses the performance of the store staff at associate, supervisor and the store manager levels.

Be assured that without fully competent, fully engaged staff, any other effort to increase customer satisfaction and ultimately increase profits, will be wasted or at best will not deliver its full potential. 

#1 Problem for Retailers is non-performing stores. In a lot of cases, stores do not perform even at their half potential.

This product solves the issue.., Your High Performance Delivered.

Retail Success Accelerator is a Store Performance Solution and you can put it to good use to ensure you get the maximum performance from your store staff.

More information is at its dedicated website: Retail Success Accelerator

Add-on Selling is a Must Do!

An important but often overlooked aspect of the sales process, add-on’s are seen by most salespeople as a burden on the customer. In other cases, salespeople are either indifferent to or even scared of suggesting add-on’s because of the fear of losing the sale.

Contrary to that fear, the best time to suggest an add-on is right after the main sale is closed. The fact that the customer has already said yes indicates that s/he saw the value in your offering, chances of them changing their mind because of an add-on suggestion is slim. Far from it. in fact, studies show that in most cases, provided that the add-on conversation is designed and sold properly, the additional item has enriched the satisfaction they got out of their main purchase.

The benefit of add-on sales on store profitability is tremendous. That is the reason some retail experts suggest that UPT (units per transaction) should be a prime measurement of store productivity. We don’t want to get into a lengthy KPI discussion here, but everything else being equal, you can make a huge difference in your profitability and overall success by increasing your UPT. Most of the increase usually comes from successful add-on sales.

To recap:

1. Contrary to popular belief, immediately after the sale is the best time to sell add-on’s.

2. Increases profitability dramatically.

3.Extends the satisfaction value of the purchase.

4. Your customer will appreciate you for it.

So, make it an agenda item in your next sales meeting and discuss the add-on products, the sales process, the expectations from each staff member and count those extra profit dollars pouring in.


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