Archive Page 2

The Sweaty Server

Clearly, the company in this story did NOT make High-Yield Schedules.

The operation seemed OK, generally speaking…but why was this poor guy soaked with sweat?

Most of our stories are about regular retailers. But, every so often, we hear a story about a spa or salon, a restaurant or some other type of service outlet that we think is worth passing along.

The point to the story, below, is that scheduling is an integral part of running any operation that is serving the public in some way.

In fact, the schedule is the backbone of the business and there is only one person who should be in control of it and held accountable for it. That person is the Manager.

Here’s the story:

When the couple arrived at a local restaurant to have a late lunch before a movie, they were greeted politely and seated quickly.

Unfortunately, that is where the efficiency ended.

The server showed up quite a few minutes later and here is how the couple described him:
A pleasant young guy with messy hair and a totally sweat soaked brown shirt.

Ok, so this sweaty server asked if they wanted drinks and they did…so off he went to get them.

About 15 minutes later – no exaggeration – he came back with the drinks and took their food order.

Another 10 minutes passed, and the appetizer showed up. Another 10 and the meal showed up.

The couple had a lot of time to look around; to observe what was going on.

Clearly, there weren’t enough servers. Perhaps they were also short on bartenders, cooks and bussers.

The ‘why’ doesn’t really matter, does it?

The place was reasonably busy – not crazy busy – and if they had optimum staffing, they could have taken time to upsell and add on to increase the average check for the day.

As it was, in the rather large section they were seated in, this poor sweaty server guy was running around trying to look after everyone and although he did as well as could be expected, it was very obvious that he was working at a frenzied clip that couldn’t be maintained for long.

To his credit, he didn’t whine and complain or huff and puff… he just took care of business like the solid, committed server he was. The establishment was lucky to have him.

Unfortunately, there’s only so much one guy can do. When one person is doing the job of several, some things are going to fall through the cracks.

The schedule was either badly produced in the first place or management failed to revisit it appropriately.

Maybe both.

Whatever the reason, the coverage was no good and if the coverage is no good…no one wins.

When you think about all that has to be considered when making schedules, such as Budgeted Sales, Allowable Hours, Allowable Wage $ and Wage Cost %, and Last Year’s Actual Sales and Actual Hours Used, Wage $ Used and Actual Wage Cost % along with Full Time, Part Time and Full Time Equivalents, Events – both public and company sponsored, Open Hours, Online Shopping Changes TY from LY, Average % of Business per Day, Associate Stats like Sales Per Hour and Conversion Rate, Heavy Task Days and the not insignificant factor which is Staff Availability, scheduling is no easy task.

Nothing is ever as easy as it sounds, right?

Producing, Costing and Supervising High-Yield Schedules Takes Know How and We Have It!

Scheduling fewer people and using fewer hours is not the way to more success in your business.

There are times when it may seem like a good idea to skimp here and there…save a little without really harming customer service levels…

Don’t be tempted! It’s a trick! A High-Yield Schedule gets you more to work with, not less!

Mickey Mouse Store Visits

You know what that means.

Mickey Mouse store visits are not serious, don’t advance the business, don’t develop managers, etc. Except for (possibly) a momentary, tiny motivational bump, Mickey Mouse store visits are useless.

Why, then, are there so many people visiting stores, restaurants and service outlets with no plan…with no process? It is a critical business function and must be taken seriously.

With all due respect to Mickey and his friends, he is a cartoon character…a fantasy. He is all about fun and games and making kids laugh and he does a great job of that.

Mickey Mouse is not real.

We’re not suggesting that visiting management personnel aren’t serious, or that they are living in a fantasy world. Only that without a predetermined plan and focus that is properly executed at store level, things will go off track quickly. It’s human nature – people get distracted by the ‘thing’ or supposed ‘crisis’ of the moment.

The truth is…

Although rarely referred to as such, the Mickey Mouse store visit is much more common than anyone would like to admit.

What makes that so is lack of process.

Anyone who visits retail outlets…or has experience in that area, will know that visits often just ‘go with the flow’. Completely. And they know how easily it happens; not something that’s planned.

But ‘going with the flow’ makes it next to impossible to ensure that issues are addressed, people are developed and targets are achieved.

Even the most competent RM or DM should be able to rely on some type of road map when it comes to staying on top of the incredible amount of detail involved in the operation of a well run and profitable store.

We can certainly agree that some store visits need to be purely about motivation and ‘going with the flow’ just to get the feel of what’s going on…to get to know how the staff are doing…to lift people up. That is one of the jobs of a RM or DM.

Even still, though, certain things must be planned for and accomplished. Certain parts of the visit can be free flowing – but not all.

Managing by the ‘seat of the pants’ is never desirable.

Topics, details, specifics, time allotments and action plans may vary depending on the particular type of visit but…

The MAX ROI Store Visit process should be followed for every… single… visit.

We have limited spots still available.

Sign up today!

‘MAX ROI STORE VISITS’ (Total: 6 HOURS – Two 3-hour sessions)

(You get the presentation sent to your email whether you attend or not.)

Conducting Informal and Formal Store Visits that Produce Winning Results Takes Know How!

With the benefit of this online workshop, your approach to this critical business function will change for the better.

When you engage in this process properly, the difference is like going from night to day…from rags to riches…from losses to profits!!

In this online workshop, we present a focused approach to the MAX ROI Store Visit process that is productive and rewarding for everyone.

When there is a relentless focus on sales and profitability, customer service, people development, succession planning, vendor reviews, aged inventory, sign packages, product and presentation, safety and loss prevention, and so many other things…important things… then everyone feels a sense of accomplishment and they’re ready to confidently and happily move forward with action plan items.

Important note: If you sign up you get the presentation sent to your email whether you attend or not.)

Chances are you’re not experiencing losses but if you’re not following this method for Store Visits, then you are not profiting as much as you could be.

This is no joke…no gimmick.

MAX ROI Store Visits are the only way to go. The method is easy to replicate, store after store…time after time.

A full day’s work can produce results far and beyond the day!!

Remember, The Store Visit is a critical business function and should be regarded as such.

Properly executed store visits following this method are going to give you positive results. They are going to advance the business.

That’s worth some extra time and effort, isn’t it?

Join us for the online workshop ‘MAX ROI Store Visits’
and take a new look at how store visits can provide a 25% higher ROI every time.

Renew the focus on the importance of this critical business function:

The Store Visit

MAKE YOUR PLANS NOW TO JOIN US ONLINE FOR TWO AFTERNOON SESSIONS…

MAX ROI STORE VISITS will be the only kind you’ll ever have when you start using this
Technique, Method, Approach, Process, Mode, Plan of Action

Whatever you want to call it…it works.

Once you start doing this, you’ll never get mediocre results again.

Drive Productivity to new heights in your retail organization. Join us for this special presentation…

Remember…You get the presentation sent to your email whether you attend or not.

This affordable, time and travel saving 6 hour program (3 hours on Tuesday and 3 hours on Thursday) is jam-packed with everything needed to get the MAX ROI on every store visit and ensure that all store visits produce a positive result …because time is money!

Every single store visit should be expected to yield quantifiable results; to move the business forward to some degree, otherwise, it is strictly a social visit.

In this workshop, we demonstrate how properly executed Store Visits will produce positive and quantifiable results every time.

Every…single…time!

Click here for Details and/or to Register for the Online Workshop $295 ›

(You get the presentation sent to your email whether you attend or not.)

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Biggest DM Challenge

The Biggest Challenge in Multi-Unit Management?

Doing it all without being present!
Doing it all remotely.
That is the biggest challenge…hands down!

Don’t be the Last Person to Find out the Single, Most Critical
Thing a Smart and Successful Multi-Unit Manager Needs to Do
To Get Outstanding Results…and What the Business Owner
or CEO Needs to do to Help.

The job of a Multi-Unit Manager is a tough one…no argument here.

They have to make the numbers happen and their stores must comply with all of the requirements set out by the organization.

Sales, merchandising, customer service, maintenance, scheduling, special event management… and so much more…are all their responsibility!

Actually, all of that might be easy if they were in the store with the Store Managers and the Associates every day.

But, of course, they’re not.

That’s the mighty challenge!

Managing remotely requires them to be even better than they were when they were top performing Store or Business Unit Managers.

Managing from afar is very different.

Phone calls and videos are great but no matter how much time a Multi-Unit Manager spends on the sales floor in each of their stores, it’s still not the same as one manager being in one store for 40 – 60 hours a week; pouring all of their effort and energy into the success of one business unit.

Not even close.

In fact, managing remotely is considered by many to be the single, biggest hurdle for any newly promoted Multi-Unit Manager to overcome.

Ignore this fact and you’re asking for trouble. Why?

Because, even though they’re not there (because it’s impossible to be everywhere), they are still accountable and you can’t let them off the hook. Not being there is no excuse for anything and no self-respecting Multi-Unit Manager will try to use absence as an excuse for lack of performance.

Well…maybe once.

Needless to say, it would not and should not go over well!

Usually, the District Manager is accountable for the district. The Regional Manager is accountable for the region. And on and on..that’s how it works.

The individuals holding these important, highly influential Multi-Unit Management positions must get the ‘numbers’…they must achieve targets and operate the stores effectively overall.

That’s it! End of story!

Because the in-person workshop was so highly rated, we decided to offer it online, for only a third of the price and zero travel expenses.

And, because this online workshop is done over 4 sessions, it won’t lead to scheduling issues.

Even if there is a conflict, we send the presentation and recording to your email so you don’t miss out.

Here’s what participants had to say:

“Illuminating, challenging and entertaining.”
~Amanda R., Retail Business Owner

“Very good information, gave many tools to be a very successful DM.”
~Leland W., District Manager

“It was informative on key pieces of the DM role.”
~Alissa B., Corporate Trainer

“Great! Felt, after an hour on the first day, that it was well worth my time away from the store.”
~Kim H., Sr. Store Manager

“I think this class has made me a better DM. I can put a lot of the systems I saw into play in my stores.”
~Calvin D., District Manager

“I think this workshop was perfect for our company. The way we are growing, I truly felt that we needed to structure the DM position. This workshop has given us the tools to do so.”
~Nick G. District Manager

“I enjoyed/learned from your experiences and it is important to learn from workshops like yours because we do not have the time to learn all these things on our own. Stand on the shoulders of giants!”
~Bill G. District Manager

“I think this workshop provides tremendous insights from the DM position to Home Office and into Stores. I appreciated the wide range of topics covered. I feel more empowered to take decisive action with my team.”
~Kerry T. District Manager

This affordable, time and travel saving 8-hour online workshop
(2 hours on four different days in October) is jam-packed with what you need to be your best at MAX Multi-Unit Management.

What you’ll like about this online workshop:

• Your Comfort
• Privacy of Your Home or Office
• Affordability
• Time Saving
• Travel Expense Saving
• Participate as Much or as Little as you Like
• Engaging Presentation
• Open Forum to Discuss with Other Participants and the Instructor
• Actionable Take Awayshttps://sowl.co/bTNHl
• Detailed Multi-Unit Case Study
• Action Strategies Guide & Workbook
• Maximum Performance Goal Planner

(Important note: All of the above sent to your email whether you attend or not.)

Space will be limited during this live and interactive online workshop so everyone who wants to speak up can do so.

CLICK HERE TO REGISTER

MAX Multi-Unit Management
Online Workshop

Total: 8 HOURS

Tuesday, October 22, 2019
Wednesday, October 23, 2019
Tuesday, October 29, 2019
Wednesday, October 30, 2019

4 Online Sessions
Each Session runs from 1:00 p.m. to 3:00 p.m. EST.

Important Note: You get the presentation sent to your email whether you attend or not.

Click here to register for the MAX Multi-Unit Management Online Workshop – $495 per person.

MAKE YOUR PLANS NOW TO JOIN US ONLINE FOR FOUR AFTERNOON SESSIONS…

Remember…You get the presentation sent to your email whether you attend or not.

Ideal for:
• District and Regional Managers
• General Managers
• Store Managers Ready for Promotion
• High Volume Flagship Managers
• All Retail Managers

We want to attend..what do I do now? Click here.
Send an email to Johill@dmsretail.com if you have questions.

Firefighter Visits

Firefighter Store Visits.

You know…the visits where the Regional, District or Area Manager spends more time on the phone with others than they spend with the Store Manager and sales team of the store they’re in.

Firefighter Store Visits are NOT Productive Visits!
(Click here and learn how to avoid Firefighter Store Visits!)

Most career retail people have witnessed the ‘Crazed District Manager’ in action; always moving fast, talking to two and, sometimes, three people at a time and not making a lot of headway.

They’re always in a sweat and their briefcase is seriously overloaded…files and papers poking out all over the place.

Their hair is flying, they’re always checking their watch…and they almost trip over small children while rushing through the mall.

To the casual observer, this appears to be one very busy and productive individual. Well, maybe not so much but we’ll leave that for another day.

In any case, this is not the picture of the District, Regional or Area Manager who gets caught up in Firefighter Store Visits.

The ones we’re talking about are not moving too fast and they’re not crazed or confused. They’re pretty normal people, actually.

They don’t start out with the intention of ignoring the store they’re in, but somehow it always happens. And it frustrates them just as much as it frustrates the Store Manager.

But, there are problems everywhere, every day, every hour – urgent issues and problems and crises – that need the immediate attention of the District Manager…right?

The answer is:
No…not everywhere, not every day, not every hour.

CLICK HERE NOW
to sign up for MAX ROI Store Visits
Online Workshop

September 17th and September 19th

Chances are really good that, barring some special event or major upheaval in the company, there aren’t all that many things happening that require the urgent and undivided attention of the RM or DM every hour of every day…everywhere.

Some, of course, but not that many.

There are situations that could be described as emergencies but many more that could be described as imagined emergencies and, worse, simply distractions.

The distinction depends on a few things.

One of those things is the management style of the District or Regional Manager and the expectations that have been set.

Some of those trying to get their attention could probably handle whatever it is on their own provided the RM or DM has given them the know-how and the authority to do so.

At DMSRetail, we’re strong advocates of true empowerment…which should not be confused with the old “empowerment for all” claim.

You might remember a time, just a few years ago, when every employee had to feel empowered. Courses were taught and every employee was strongly encouraged to be empowered.

If your employees weren’t empowered…well…you were just not running your company properly.

The only problem was that it was fake…disingenuous…artificial if you get my drift!

Every time a so-called empowered employee made a mistake, the wrath of some manager came down on them and taught them – very clearly – that they were not truly empowered.

Anyway, the point is that the position of Store Manager is an important one. It is a position that requires a truly empowered employee to make decisions, fix things that go wrong, drive the business with everything he’s got and, generally, look to their superior for support, some guidance, some professional development and a little help in removing obstacles to success.

Truly empowered employees do not call the boss every five minutes because there is no need to do so. When this employee calls, it’s understood that there’s a good reason for it.

‘MAX ROI STORE VISITS’
CLICK HERE TO REGISTER

Total: 6 HOURS

Tuesday, Sept. 17, 2019
3 Hour Session: 1 – 4 p.m. Eastern

Thursday, Sept. 19, 2019
3 Hour Session: 1 – 4 p.m. Eastern
(You get the presentation sent to your email whether
you attend or not.)

Conducting Informal and Formal Store Visits that Produce Winning Results Takes Know How!

If a Store Manager is new, they may need more guidance. Then again, they might be able to get that guidance from colleagues or, perhaps, a book. You never know.

Their immediate superior should not necessarily be the very first person to contact whenever something comes up. If they have taught their subordinates to contact them for every little thing, then they are always going to conduct Firefighter Store Visits.

RMs and DMs have to ensure all of their Store Managers understand what a crisis is so they can identify one when it occurs… and act accordingly.

Regional, District and Area Managers and anyone else who is responsible for managing a group of outlets must be disciplined and avoid distractions.

Firefighter Store Visits can be a thing of the past when you follow the MAX ROI Store Visit process.

Although the topics, details, specifics, time allotments and action plans will vary depending on what you need to accomplish…

The MAX ROI Store Visit process should be followed for  every… single… visit.

Sign up today!

‘MAX ROI STORE VISITS’

Total: 6 HOURS

Tuesday, Sept. 17, 2019
3 Hour Session: 1 – 4 p.m. Eastern

Thursday, Sept. 19, 2019
3 Hour Session: 1 – 4 p.m. Eastern

CLICK HERE TO REGISTER
(You get the presentation sent to your email whether
you attend or not.)

Conducting Informal and Formal Store Visits that Produce Winning Results Takes Know How!

 

Omni-Channel Retail

So Many Details, So Many Complications

Upon examing the many effects of online ordering and in-store pick up, it becomes very clear…that nothing is clear except that it seems to be a solid business move and almost a necessity for a retailer who wants to stay in business and thrive.

Plenty of retailers – large and small – are seemingly having success with online ordering and in-store pick up.

They are realizing sales increases and, admittedly, additional costs…costs they are more than willing to incur to get this important business channel out of infancy in their organizations.

Many of the costs can be clearly linked to the movement of goods, the extra space required, the added inventory, etc.

But, there are other costs that are not so clearly linked to transactions or the business model itself.

For example, in-store management and staff morale.

Let’s look at some of the details that have to be considered and how they would affect store management and employees. Even though the effects would not necessarily be negative, they still need consideration.

Shooting oneself in the foot is never a good idea, right?

Now, some might say that having in-store pickup is the only way to ensure the ongoing financial health of the business and, therefore, store employees should be happy to make it all work out. That may be true. Every case is different.

Still, retailers need to think about things like:

Compensation – Including Commissions and Bonuses

Who gets credit for the original sale? Perhaps no one seeing as the customer purchased online. But, is that fair to the designated pick up store who will be very involved with the sale…inventory, labor, etc.

And what if the customer returns their purchase to the store and a store associate spends time with the customer presenting options with the intent of turning a return into an exchange and possibly increasing the amount of the transaction?

Who gets credit for the sale in that situation?

If the answer is that the store associate does not get any credit, then why would s/he spend time with the online customer?

Of course, the store associate should want to assist for the good of the company…but does it really make sense for them to spend their time on something they will not get credit for while another customer might need attention; one who plans to spend $$$ in-store?

Bear in mind that ‘get credit’ doesn’t have to mean commission or bonus (although we think it should). If the associate gets the credit it means that their sales record will show the sale or partial sale as theirs.

This is crucial when it comes time to judge the employee’s performance.

How can a performance evaluation be done without knowing the numbers? The employee’s results…in KPI’s… are an integral part of the performance evaluation and sales numbers are paramount to understanding their performance in almost every KPI.

If ‘getting credit for the sale’ means commissions and bonuses, then the retailer must give credit to the in-store employee who handles returns and exchanges.

Handling it any other way would be a quick way to lose good people. Only the retailer would know if that is important to them or not.

If not, it will soon be apparent to customers and that would mean a sad ending, even if not immediate.

More on this later in the week…

• Workload
• Labor/Wage Cost
• Returns
• Inventory Allocation
• Space Allocation
• Who is in Charge and Who is Accountable?

*******
Membership Opportunity

All DMSRetail products, programs, guides and courses and much, much more can be yours to access anytime – 24/7 from anywhere, on any device.

For Retail Business Owners and Retail Management

Join ReBA today!

You won’t believe what you get for just $97/month.

Annual and Lifetime Subscriptions also available at great savings!

Retail Business Academy.

Everything You Need, Everything You Want
to know about Success in Retail Management for Every Position in Retail, in one place.

Multi-Unit Retail Management

The job of a District or Regional Manager is a tough one…no argument here. They have to make the numbers happen and their stores must comply with all of the requirements set out by the organization. Lots to do!

Sales, merchandising, customer service, maintenance, scheduling, special event management… and so much more…are all their responsibility!

Actually, all of that might be easy enough if they were in the store with the Store Managers and the Associates every day. But, of course, they’re not. They might very well be in a store every day, but they can’t be in all of them every day, can they?

That’s the big challenge!

Managing remotely requires DM’s to be even better than they were when they were top performing Store or Business Unit Managers.

Managing from afar is very different.

Phone calls and videos are great but no matter how much time a DM/RM spends on the sales floor in each of their stores, it’s still not the same as one manager being in one store for 40 – 60 hours a week; pouring all of their effort and energy into the success of one business unit. Not even close.

In fact, managing remotely is probably the single, biggest hurdle for any newly promoted

District Manager to overcome.

Ignore this fact and you’re asking for trouble. Why?

Because, even though they’re not there (because it’s impossible to be everywhere), they are still accountable and you can’t let them off the hook. Not being there is no excuse and no self-respecting DM/RM will try to use absence as an excuse for lack of performance.

Well…maybe once.

Needless to say, it would not and should not go over well!

The District Manager is accountable for the district. The Regional Manager is accountable for the region. That’s how it works.

The individuals holding these important, highly influential positions must get the ‘numbers’…they must achieve targets and operate the stores effectively overall.

That’s it! End of story!

So, what’s the secret to success in these positions?

We can start by telling you that it’s all about relationships and leadership skills.

The single, most critical thing smart and successful District and Regional Manager’s do to get results is….build strong relationships with their teams through excellence in their leadership skills and ability.

Of course, it’s easier said than done. There’s quite a bit involved.
But it’s definitely worth the effort…look at the difference it can make:

These are the dramatic differences between the weakest and the strongest retail leaders. (Research: Zenger-Folkman)
• 4-6 times higher profits
• 6 times higher sales revenues
• 10-20 times higher levels of employee engagement
• 3-4 times reduction in employees thinking about quitting
• 50% fewer employees that do leave
• Double the satisfaction with pay and job security
• 4-5 times more employees “willing to go the extra mile”
• 1.5 times higher customer satisfaction ratings

Also, ” According to operating data from various retail organizations, a District/Regional Manager can influence performance by up to +/- 20%”~ (DMSRetail Research).

That’s a lot of influence. Don’t leave money on the table.

Go for the + 20%!!

Click for help… right here.

All the Success!
DMSRetail

http://www.dmsretail.com

Get Coaching to Get Better

They say it’s lonely at the top and they’ve been saying it for years.

Do you agree?

In retail, as with any business really, it can be very lonely at the top; the top of the chain, the top of the region, the top of one functional unit of the business, or another – whether revenue producing or a cost centre and, of course, the top of the entire organisation.

Not everything can be shared with colleagues and subordinates, for various reasons.

Sharing with family and friends isn’t all that productive because they aren’t ‘in’ the business with you and, unless they have a substantial retail business background, they may not even relate.

New issues come up every single day.

Setting a five year plan and creating annual budgets and strategic imperatives are all good, necessary and worthy activities but they don’t cover everything.

The business of retailers is open to the public approx. 100+ hours a week; or 24/7 in many cases.

That doesn’t give any executive or manager much time to reflect.

And, of course, many retailers are also selling their merchandise online, providing a whole new set of issues even while it may be providing a healthy bit of business and profit.

The bottom line is that no business leader
is immune from the need to reflect, to question, to wonder about possibilities
and to seek advice.

No matter how good you are…you can use help even if for no other reason than to use another individual as a sounding board; someone to bounce ideas off of and to offer different perspectives.

Sometimes, you need someone to help you with crisis management.

Whatever you want to call that individual… a mentor, buddy, sympathetic other, friend or business consultant – they can be worth their weight in gold.

For peace of mind, we sometimes need to talk to someone who has nothing to gain or lose by responding in a certain way. That’s how you get truth, facts and logical, reasoned thinking to assist you…you choose the right person to talk to.

Our Sr. Consultant, Matt Parmaks, MSc. has been that go-to person for many years for many people. He’s one of a kind with much to offer retailers at the highest levels.

Let me tell you a little about Matt so you can see why he’s been so helpful to so many…from retail business owners and high level executives of prominent retailers in North America and the Caribbean to retail business owners in Africa and Dubai and every position and many other countries in between.

Early on, Matt joined the world renowned electronics company, Sony, as a sales representative and played an important role in the development of Sony’s retail division at increasingly more responsible managerial positions.

As the National Sales Manager for Sony’s retail division, he was instrumental in expanding the company stores from a handful to over 100 units, while posting sales increases of 30% in 2 consecutive years.

That was no easy feat when you consider the large and powerful dealer network that had already been well established for many years in the same markets.
After leaving Sony, he worked in Information Technology System Integration companies such as The Praxium Group, Bell and Generation5, specializing in retail infrastructure systems as Regional Manager and Vice President of Sales and Marketing.

After a considerable stint in the Retail Business and Artificial Intelligence area, he joined DMSRetail Inc. as Senior Consultant and EVP.

With DMSRetail Inc., Matt has travelled extensively to share his knowledge and insights with thousands of retail management personnel all over the world. Through public workshops and exclusive consulting engagements, he has had the opportunity to work with many retailers from just about every vertical.

During his sales and sales management career, Matt has generated more than $750 Million in revenue and has been responsible for sales organizations as large as 1000 salespeople.

Matt is a great resource and story teller and, with years of retail and related experience, he provides his audience – whether it is one or many – with a wealth of real life examples on the ‘why’ and ‘how’ of best practices in just about every area of retail.

Matt has extensive knowledge of the retail industry, gained through formal education, work experience and a keen interest in business and world affairs. He is the author of numerous books and articles on Retail Performance and Managerial Productivity.

In addition to obtaining BSc. and MSc. degrees from the University of Birmingham, in the UK, Matt has gained substantial knowledge through industry related executive programs too numerous to mention here.

So, you can see why Matt Parmaks would be the go-to person for so many retailers.

The ROI you get, from working with Matt, is off the charts.

Really, it almost cannot be measured because the recipients of Matt’s advice move their businesses forward in leaps and bounds and never look back.

Fortunately, Matt has made a decision to scale back some of his travel to open up some personal consulting spots in the Retail Maven Program this year.

You, being one of our valued customers and subscribers are among the first to hear about this opportunity. That’s important because there is a limit to the number of enrollments we can add.

For only $600/per month, you can avail yourself of Matt Parmaks’ services. He will be your confidante and advisor, trouble shooter and supporter and he will be pleased to sign a Non-Disclosure Agreement so you never have any confidentiality concerns.

The fee includes a scheduled, mutually convenient one hour telephone conversation every week along with unlimited email support.

There is no contract to sign and no obligation. You cancel whenever you wish, although we don’t think you’ll want to give up this valuable resource once you see how much you’ll benefit.

The only limitation, right now, is that Matt only has openings
for 10 clients.

Sign up for your first month today. Register for the Retail Maven Program by clicking here, and let’s get the ball rolling.

More business success and peace of mind await you.

Upon receipt of your registration for the first month, we’ll be in contact with you right away.

Please act quickly as this golden opportunity is time sensitive due to Matt’s availability. Contact johill@dmsretail.com with questions, or if you require assistance.

All the Success!
DMSRetail


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