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Retail Sales/Operations Management Workshop

We are conducting our next workshop in Cancun Mexico. You can enjoy the beautiful weather and a little bit relaxation with heavy discussions on how to take your business to the next level.

This workshop is known to produce double digit increases once the techniques and methods taught properly implemented.

Content is solid and comes from actual operational experience of the DMSRetail Consultants.

More information and registration can be found on this page: http://www.dmsretail.com/retailtraining.htm

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Retail Benchmarks

Introducing our Brand new 2 day Seminar coming to Dubai…

Retail Benchmarks 

We Show You How to Get There: Follow the GO Road

Experience Success… Like You Never Have Before

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What is the Real Source of Turnover in Retail?

All retailers know that high employee turnover is a major problem in the industry. For retailers in regions where employee turnover is very low, a different problem exists…complacency and laziness.

ET should be whatever the executive has decided it should be.

Which of the following do you think has the most impact on ET?

a)     Low wages

b)     Physical demands

c)     Lack of family time

d)    Working through holidays when others have time off

If you said none of the above, you are correct.

The biggest impact on ET is bad management. Did you know that 49% of retail associates leave their retail position due to bad management?

True.

According to the Chartered Management Institute, 49% of the 3,000 people they polled said they had quit a position in the industry after being dissatisfied with senior staff.

That means about half of retail employees left jobs because of being badly managed.

We know that, very often, retailers promote staff to management positions even though they are not properly equipped for a management role. Some of them don’t even have a desire to be managers but accept the position for various reasons such as a higher paycheck, more authority, better shifts, more job security, or maybe even because, if they don’t, they won’t have a job. Many of these people refer to themselves as accidental managers.

Many will readily admit that they have had no management training; they really did not want the responsibility of managing people; and they don’t have any idea how to do it.

 People3

Retail Benchmarks Seminar

Click here  or scroll down for Program details.

April 26 & 27, 2017

Sheraton Dubai Creek Hotel & Towers, Dubai, UAE

Fast Track>>>  Register Now!
CMI director of policy and research Petra Wilton believes putting people without adequate skills, in charge of staff, can be severely detrimental to retailers’ businesses.

She says: “It’s no surprise the retail industry has a lot of staff leaving if it is not investing in training. Managers need skills and in some cases qualifications so they can do their job and keep staff.”

The fallout from this type of promotion strategy is high employee turnover (ET) and, of those who stay many are unhappy workers who make bad impressions on customers.

At DMSRetail, we know it is a fact that bad management practices become obvious to the customer through the service they receive, in addition to the appearance of the store.

Knowledge and tools are required to increase employee engagement while maximizing sales and profits.

Excellent management practices and, thus, engaged employees will make the difference on the top line, the bottom line, and everything in between.

Even though some people may be naturally adept at managing people, most are not and they need your help.

People management skills cannot be learned on-the-job alone. Promoting someone to a management position and then withholding training, advice and guidance is setting the scene for a disaster.

Sales and profits will not meet expectations, Employee Turnover will go up, store appearance will suffer, customers will be dissatisfied and the downward spiral will continue.

It’s a no-win situation.

So, always plan to promote from within when you have a candidate who is well trained and competent at managing your store(s) and managing your people, in particular.

But, don’t promote someone who is not capable just for the sake of getting someone into the position.

If a recruiter is sending you people who are not up to par…make your position and expectations clear and if they don’t improve, get a new company to do your recruiting. Simple.

Finally, train all managers and have a system in place for continuous improvement.

Choose training programs that will meet the needs of your organization.

Training sales associates is very worthwhile, but it should always come after management training. Otherwise, according to the statistics at the beginning of this article, possibly half of your associates – the very people you have invested time and money in – will leave.

Invest wisely for maximum ROI.

All the Success!

PS: The Program Outline for the Retail Benchmarks Seminar is below. Experience this Seminar and Case Study. Follow the GO Road! 

Program Outline:

  • Introducing the Case Study Store
  • Examining Performance Relative to Benchmarks
  • Development of Standards and Expectations to Meet Benchmarks
  • Why Adherence to Standards is a Critical Success Factor
  • The Effect of Compliance on the Operating Statement
  • Why Some Employees Don’t Meet Standards
  • How to Capitalize on Every Type of Store Visit & Resulting Action Plan
  • Reviewing the SVR from a Productivity Point of View
  • Monitoring for Benchmark Achievement
  • 7 Proven Follow up Techniques
  • Creating a GO Road to Excellence in Compliance & Execution in your Organization
  • Communication to Keep Everyone on the GO Road
  • Removing Obstacles on the GO Road
  • Scheduling for Wage Cost Compliance and Productivity
  • Effective Scheduling
  • Creating a ‘Happy’ Zero Tolerance Environment
  • Costing Schedule Adjustments
  • Spotting the Red Flags
  • Loss Prevention through Customer Experience Best Practices
  • Shrinkage: External, Internal and Paperwork Errors
  • Awareness of Surroundings – Importance of Positioning
  • 10 Sure Fire Clues to Identify Shoplifters and Internal Theft
  • Safe Actions to Thwart the Thief
  • Q & A

Another scheduling note…

Seats are still available for the Dubai and London sessions of…

The Retail Operations Management Workshop It’s coming up fast…

in Dubai, UAE on

April 23-24-25, 2017

and

in London, UK on June 5-6-7, 2017

so don’t delay.

Don’t miss out on all of this and much, much more:

SYNERGY OF TOP SALES PERFORMANCE, GREAT CUSTOMER VALUE MANAGEMENT AND PERFORMANCE LEADERSHIP KNOW-HOW:

  • Strategy Maps to Top Performance in Sales and Profitability
  • How to Increase any Metric by 20% in Six Months
  • How to Sustain the Success Achieved and Build on It

Contact us today: Josephinehill@dmsretail.com for full Program Outline or to register.

Join us at the beautiful Sheraton Park Lane in London, UK or the Sheraton Dubai Creek Hotel & Towers in Dubai, UAE.

These locations always sell out fast so please don’t delay.

Fast track: Go here to register online for The Retail Operations Management Workshop. 
Quick links to Performance Solutions:

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 cropped-newheader780px.jpgRetail Management Consulting, Training & Services Company

Showing retailers the blueprint for successful retail operations since 1991.

DMSRetail Press Release – Singapore

DMSRetail brings 4 Top Performing Retail Management Workshops to Singapore – For the First Time! October , 2016 – Sheraton Towers, Singapore

Toronto, ON September 22, 2016 — DMSRetail, a leading Consulting, Training and Services company for progressive retailers, brings leading edge retail management techniques to Singapore for the First time.

Senior Consultant and EVP for DMSRetail, Matt Parmaks says “Over the past two or three years we have seen huge growth in our business coming from the South East Asian Market.

We decided it is the right time to offer our premium Retail Management training programs over there where people could attend without incurring the huge cost of travel that is usually associated with getting the benefits of leading edge retail management training.

From sophisticated retail business success methodologies and analytics to good, old fashioned customer experience strategies as well as performance management techniques that are so crucial for these tough times, DMSRetail brings it all together in a fast paced workshops designed for retail managers and retail business owners alike.

Another Senior Consultant with DMSRetail, John Callaghan says “Doing well in a retail business is not as straight forward as it used to be.

There are so many fascinating ideas and new techniques that retail managers and business owners need to be aware of in order to really excel in retail these days and we want to share all of this with our fast growing customer base in South East Asia.”

With the overall economical conditions the way they are, South Eastern Retailers are buying in to the fact that they must do more about investing in their knowledge, leading edge techniques and their people.

DMSRetail is seeing a sharp increase in interest in their retail management training programs. Details of the programs can be found at

RETAIL SALES/OPERATIONS MANAGEMENT WORKSHOP (October 17-18-19, 2016): http://www.dmsretail.com/retailtraining.htm

RETAIL BRAND & CATEGORY MANAGEMENT WORKSHOP (October 24-25-26, 2016): http://www.dmsretail.com/brandcatman.htm

RETAIL DESIGN & VISUAL MERCHANDISING WORKSHOP: (October 20-21, 2016): http://www.dmsretail.com/retaildesignworkshop.htm

RETAIL STANDARDS, COMPLIANCE & EXECUTION SEMINAR (October 27-28, 2016): http://www.dmsretail.com/retailstandards.htm

Don’t Miss These Game Changing Workshops!

To Your Success!

DMSRetail

www.dmsretail.com

EBiz Customer Satisfaction Data

ACSI just published their customer ratings for select e-businesses:

EbizInfo

How Much Do Big Box Store Managers Make?

New study shows retail store managers can make a pretty decent income.

Read the story here, with some actual salaries posted.

Amazon is rumored to be opening 300-400 Brick & Mortar Book Stores!

Go Figure…

While at that check out our most recent press release here: Retail Math & Analytics Workshop

Inspirational Journey in Retail Management – Press Release

RETAILERS: STRONG FOCUS ON RETAIL HUMAN PERFORMANCE MANAGEMENT WITH DMSRETAIL’S PROPRIETARY PERFORMANCE FRAMEWORK THE ONLY WAY TO SUCCEED NOW AND IN THE FUTURE

DMSRetail’s world renowned retail operations management expert, Mr. Matt Parmaks, MSc., presents the popular, professional retail management workshop: The Retail Operations Management Workshop, in Miami, Florida on June 23-24-25, 2014.

This Workshop is designed to challenge retail professionals about their current practices and beliefs regarding the operational aspects of running a chain of retail stores, big or small.

Starting with the Retail Human Performance Management System, based on DMSRetail’s Proprietary Performance Framework, consultants lead participants in the most fascinating exploration of retail operations which actually changes the way retailers view their entire operation. By implementing the ‘One Number’ management system through the proper application of Retail Math, Metrics & Key Performance Indicators retailers guarantee their operational success. And, seeing what Retail Business Intelligence can do for customer and market potential analyses, along with an insightful view, and use, of the Service Profit chain in Customer Value Management, they become enlightened retailers in the quest for the loyal customer base that is so critical to their success. Finally, after delving into the Success Factors & Operational Impact of Omni Channel Retailing, participants easily and confidently take on the challenges of the future.

Matt Parmaks, Sr. Consultant & EVP for DMSRetail Inc. said “They’re calling this an incredible inspirational journey through the leadership challenges that retail business owners and executives confront every day. Really, that’s what this workshop has come to be known as. Workshop participants come away with a brand new understanding of their organizations and the people in them. They’re clear on what it takes to be laser focused on what’s important so they’re poised and ready to meet the demands of the new consumer.”

DMSRetail Inc., is a North American company founded in 1991 to help retailers increase sales & profits and generally become more successful by providing a wide variety of Success Guides, Tools, Consulting Services and Training Opportunities.

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If you would like more information about this three day workshop, or if you’d like to schedule an interview with Mr. Matt Parmaks, please call +1(312) 239 0919. Or send an email to Josephine Hill, Events Manager at training@dmsretail.com.


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