Empowerment and Customer Service


I have recently been subjected to three of the most unbelievably bad customer service experiences of my life. In all three situations, large well known companies were involved. One is a prominent, on-line travel provider; one is a monopoly in the telephone service industry and the other is a huge conglomerate.

I will not bore you with all of the details because I am sure you have been through similar experiences. Almost everyone has. It’s unbelievable, but true.

Being a Retail Management Consultant, I know my way around customer service issues and around company hierarchies so I managed to get my situations resolved, to my satisfaction, albeit many hours of my time were involved and my stress level was at a point where any Doctor would have administered medication on the spot.

Read the rest of the article: http://www.dmsretail.com/customerserviceandempowerment.htm

0 Responses to “Empowerment and Customer Service”



  1. Leave a Comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s




Enter your email address to follow this blog and receive notifications of new posts by email.

Retail Management Success

Ultimate Retail Success Collection

Retail Business Academy

Retail Business Academy

Archives

Sales & Influence Blogs - BlogCatalog Blog Directory

%d bloggers like this: