Things Your Customers Don’t Need to Hear


 

Retail employees, like any others, should always behave in a professional manner. Because retail employees work together in the stores and not hidden away in offices, this can sometimes be difficult if your employees are talkative. It’s a real problem if they are talkative and unhappy. A recent visit to a grocery store prompted me to send out this reminder. 

I needed something that was not out on the floor. I knew, from previous experience, that the item was often stocked in the freezers behind the counter. I approached a woman who appeared to be working in the area and I learned the following:

The store was short staffed because someone called in sick. The employee I was talking to was tired and overworked; having to fill in for people who didn’t show up for work. She did not usually work in the meat department and it was stopping her from getting her own ‘work’ done in the bakery department. And, finally, she told me that the item I was asking for was probably not available; she didn’t have time to check; I should just come in tomorrow and talk to someone who really works in this department. There was nothing she could do, she just couldn’t spend the time!

Yes, she actually said all these things. Unfortunately, these are not isolated incidents. We really need to train on professional behavior, as well as other skills, if we expect to maintain our reputation.

Advertisements

0 Responses to “Things Your Customers Don’t Need to Hear”



  1. Leave a Comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s




Enter your email address to follow this blog and receive notifications of new posts by email.

Retail Management

Ultimate Retail Success Collection
December 2010
S M T W T F S
« Nov   Jan »
 1234
567891011
12131415161718
19202122232425
262728293031  
Sales & Influence Blogs - BlogCatalog Blog Directory

%d bloggers like this: