At this time of year, many of your Head Office personnel will probably be taking a few extra days off to celebrate the holidays. And, almost certainly, many retail Head Offices will close at noon on December 24th and December 31st.
Before communicating office hours, helpdesk/ line availability, who will be out of the office when, etc. be sure you read it over from the store employees’ point of view. Working long hours over the holidays is a part of the job, but most store management and staff would like to spend more time with their family and friends, just as others do. So choose the words carefully.
Instead of this…
Attention all Store Manager’s and Staff: Due to the Holidays, Head Office will be closed at noon on December 24 and will re-open on December 28. If you require assistance during that time, contact your District Manager. The Help Desk will be closed also. In case of an emergency with your POS system, contact the supplier’s help line directly – you have their phone number in your POS manual. For everything else, contact your District Manager.
Perhaps something like this…
Happy Holidays, Everyone: To make sure that you are properly supported over the holiday period, we have compiled a list of contact numbers for you to use in the event of an emergency or if you are dealing with a time sensitive issue and cannot reach your District Manager. Normal store support will resume on December 28, 2011.
Whatever you decide to do, or say, your retail stores need support. If they are open for business, they need to have reliable people available to assist them if, and when, it becomes necessary.
All the Success!!
DMSRetail 
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