The only way to manage in retail stores is to be firm and fair; something known to parents of teens as practising tough love.
(Link to today’s article is below)
You know that you’re in a tough industry.
Apart from the other business concerns such as competition, dwindling mall traffic, changing technology, etc., you have to manage people…a huge variable in your business.
Every person is unique and, occasionally, you may find you’ve got an employee or two who think they’ve got plenty of reasons to whine and complain BUT you can’t allow them to.
You’re coming up on the busy holiday selling season…the gift giving season extraordinaire… and what you need from your employees, more than anything, is their commitment to interact with your customers in a pleasant and productive way.
Check out the article and make sure your staff are aligned with you for a great holiday season.
Here’s the link to the article.
And, please be sure to leave your comments after reading the article…we’re always interested in what you have to say! Thanks.
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(Available in print or digital versions.)
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Have a great holiday selling season!
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