DMSRetail

Today’s ‘Word to the RetailWise’ is: Upgrade and simplify systems to avoid losses due to POS errors.

The majority of retail employees can tell you at least one story about something ‘weird’ or ‘unexplainable’ that their POS (Point of Sale)system does. Honestly, you would be surprised at how many of these systems are not user friendly.

And anything that is not user friendly….is, by definition, error friendly! And errors cost you money.

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Sign up to join us for a Complimentary Webinar on Wednesday, August 24, 2011, featuring Mr. Romeo Richards, a leading authority in the field of Loss Prevention:   

Webinar Title: Retail Profit Protection

As usual, two complimentary sessions have been scheduled for your convenience.  Please register for the one that is most convenient for you by clicking on one of the links below:
August 24, 8:00 AM – 9:00 AM EST (London+5 hrs., Dubai +8 hrs.): https://www2.gotomeeting.com/register/809845050

August 24, 12:00 PM – 1:00 PM EST: https://www2.gotomeeting.com/register/182951346
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Retail store employees are not sitting back in a calm, quiet office environment – plucking one thing out of their in-tray at a time. They are usually running around doing several things at once, all the while their workplace is open to the public. Talk about multi-tasking!

We heard about a Store Manager who was not allowed, or able, to open her cash drawer with a key. So, if the POS system would not obey a command to open the drawer for any number of reasons…and, yes, there are plenty of very good reasons…then everything stopped. Staff were frustrated and customers were angry.

She recalled a day when the drawer was closed after a sale. The moment it was closed the cashier realized she had short changed the customer. Too late! Too bad! You can imagine the scene there!

Anyway, the point being made is that POS systems must be designed to take the nature of the business into account. Don’t go out and buy one based on price alone. Make sure it does everything you need it to do…and make sure it does it simply.

One last thought….receiving merchandise into the POS system, and transferring merchandise out, must be a straight forward and quick process. If it’s not, you’ll see the results in your shrinkage – real or not – you may never know.

All the Success!
DMSRetail Inc. 

PS: Our YourTime Study Courses are available for you or your employees to study anywhere, anytime, at your convenience. You can check them out here:
Retail Selling Skills & Customer Service Fundamentals: http://www.dmsretail.com/retailsellingandserviceskillshs.htm
Retail District Management: http://www.dmsretail.com/retaildmstudycourse.htm
Retail Operations Management: http://www.dmsretail.com/RetailOperationsCourse.htm

PPS: If you like ‘Word to the RetailWise’, we encourage you to forward it – in it’s entirety – to your colleagues and friends who have an interest in retail. They can sign up here for their own free copy. It takes about 3 seconds. http://www.dmsretail.com/retailwise.htm

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